Rizk Casino - プレイヤーのアカウントはブロックされています。

Once the winnings had been transferred to a third-party account or once with my landlord and the second time with a friend and after a while I had asked to delete the Iban from my profile ... and all of a sudden I was supposed to verify the account statements of the respective Upload bank details .. although I had asked to take them out .... and as long as I do not upload the account statements to rizk, my account remains blocked ... I will be a customer there for 1 year ...

Hatte mal die gewinne auf ein fremdes konto überwiesen bzw einmal bei meinem Vermieter und das zweite mal bei einer Freundin und nach einiger zeit hatte ich Gebeten die Iban aus meinem profil zu löschen ....und auf einmal sollte ich zur verifizierung die kontoauszüge der jeweiligen bankverbindung hochladen ..obwohl ich gebeten hatte die rauszunehmen ....und so lange ich die kontoauszüge nicht hochlade zu rizk bleibt mein konto gesperrt ...bin bestimmt 1 jahre dort kunde ...

Dear Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Do I understand correctly that your account has been blocked due to a third-party deposit?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I had transferred my winnings to someone else's account 2 times and after a while I wanted to delete the account number from my profile ... since I don't have any account statements from the strangers where I transferred the 2 winnings my account is blocked ...

Ich hatte 2 mal meinen Gewinn auf ein fremdes konto überwiesen und nach einiger zeit wollte ich die kontonummer aus meinem profil löschen ...da ich keine kontoauszüge von den fremden habe da wo ich die 2 gewinne überwiesen habe ist mein konto gesperrt ...

You have requested your winnings to be withdrawn to a payment method that doesn't belong to you, correct? I have checked the general terms and conditions, and this is what I found https://rizk.com/en/terms-and-conditions:

"In relation to withdrawals of funds from Your Player Account, you shall only use such debit and credit cards and other payment methods that are valid and lawfully belong to you."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card. If you’re not able to prove that you are a legitimate owner of the payment method, I’m afraid there’s not much we can do for you. 

Dear Thomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.