Rizk Casino - プレーヤーがデポジットの全額返金を要求しています。

I was allowed to open an account with Rizk.casino after I self excluded from 1 of their sister sites. I explained I did not know they had sister sites but am getting no response from the site.

Dear Val,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their standpoint, but, before we will do so, could you please forward any relevant communication and supporting evidence to petronela.k@casino.guru?

Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

However, I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear Val,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.