Robet247 Casino - 選手の退場が遅れました。

I requested a withdrawal on September 15th and it's been 2 weeks today since I still haven't received my money. They always tell me that the withdrawal is being processed and will be resolved in about 1 or 2 days. The support always responds to me but they are quite repetitive and are not clear about the process of my withdrawal I need the money and I've been waiting for 2 weeks and I've sent all my documents.

Hello Stykzz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Robet247 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account has been fully verified since September 13th! I didn't use any bonuses, it was real money. I speak to the casino every day and they always tell me that they have faced a problem and are taking care of it 'I've been waiting 15 days!

Hello Stykzz,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?

Dear Stykzz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.