RocketPlay Casino - プレイヤーの賞金は没収されました。

I wagered a bonus and won 2000 but the money dissapeared from my account when I contacted support they said it’s part of the terms and conditions which I can not find I’ve wagered over the bonus and always recieved my funds and winnings

Dear Mich85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Did the casino confiscate all your winnings or only a part of it?
• Could you please clarify which bonus you played with? If possible, please post a link or promo code to the bonus you activated here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I would like to withdraw my case thankyou

I will now close this complaint as per your explicit request. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.