RockstarWIN Casino - プレイヤーの撤退が大幅に遅れます。

excessive delay in withdrawal, they have been booking my withdrawal for more than 15 days, they just promise that they will analyze it and do not give me any support!

Dear c4balas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly the casino seems to have technical issues processing your payout?
• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I contacted support several times and they didn't give me any deadline! This is my first withdrawal, I went through all the KYC checks, I didn't use any bonuses, all the winnings were with deposited money

Dear c4balas,

Could you please advise whether there was any progress regarding your withdrawal?

I'll await your reply.

Dear c4balas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.