Rolletto Casino - プレイヤーのアカウントがブロックされました。

this casino closed my account without any explanation and does not allow me to withdraw money, they wrote to me by mail to wait for 6 months, it seems that some kind of check is going on

данне казино без ніяких пояснень закрила мій акаунт і не дає вивести гроші, написали мені на пошту щоб я очікував цілих 6 місяців, типу йде якась перевірка

Dear Jokerst12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus? Could you please advise if you passed the verification before the casino blocked your account?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I didn't use bonuses, so I was verified, the casino blocked the account right after I put money for withdrawal, unfortunately I don't have screenshots of the correspondence, I corresponded in live chat with casino support

я не використовував бонуси, так я проходив верифікацію, казино заблокувало рахунок зразу після того як я поставив гроші на вивід, нажаль скріншотів переписки у мен немає, я вів переписку у лайв чаті з підтримкою казино

Thank you very much Jokerst12 for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Jokerst12,

I will assist you with the complaint from now on. I would like to invite the representatives of Rolletto Casino to join the conversation in order to explain the situation.

Rolletto Casino,

could you please explain why Jokerst12's account has been blocked and what steps should be made to unblock the account and allow him to withdraw?

Hello Dear *Jokerst12*

Please Make Video verification, Then you can make withdraw.

Thank you.

Thanks to the Rolletto Casino team for a swift reply.

Jokerst12,

please let us know about the verification result and also let us know if you need any further assistance.

Dear Jokerst12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear  *Jokerst12*

Please make video verification and you can withdraw money.

Thank you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions. The player can reopen this complaint anytime.