Rolletto Casino - プレイヤーのアカウントがブロックされました。

I deposited 150€ via ltc crypto 4-5 months ago, was able to place 3-4 bets maybe and have now in total almost 400€, after that they refused every bet, I didn't use site for 2-3 months, decided to withdraw money, did verification, sent documents that aksed and after that got mail that my account is under investigation and need to eait 6 monts??? I see that is very often and normal case with this bookie.

They locked my account, I can't log in anymore, and I can't understand why my account is under unvestigations if i was able ti earn only less than 250€ on site.

Thet answer on mail that I need to eait 6 months for do nothing, cause they dont wanna pay small amount .

I didnt use any bonus, didn't have any other account or something like that and they just locked my account for no reason.

I would suggest to avoid this bookie, cause I read here, this cases are very often there.

Hello Vladan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rolletto Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you deposit with your own funds into the casino? Did the casino give any explanation of the investigation? Since when exactly is your account blocked due investigation?

Looking forward to your answer.

Regards,

Nick

Hello again.

I sent documents for verification for around 6-7 days cause I wanted to withdraw finds and after 2-3 days I got mail that my account is locked and will be under investigation for 6 months, with no any details why.

Yes, deposited my own 150e in litecoin crypto i think, not sure, was some time ago. Account is under investigation since 5-6 days ago, but as I mentioned on complaint there is no any reason to put my account under investigation, I realize that is normal for this casino, cause read many same complaints here.

Hello Vladan,

Unfortunately any casino can do such random checks. Even if they claim a really long time frame, it is usually resolved much faster. As only a few days have passed, I would definitely wait at least a week or 2 for an update from the casino. If they wouldn't contact you within that time frame, we will definitely try to intervene.

Dear *Vladan_A*

Make a video verification and then you can withdraw money.

Thank you.

@rollet casino no problem, but why you didn't ask that from me?

Where should I do video verification?

Dear *Vladan_A*

You can send Video verification at Support@Rolletto.Com.

Thank you.

@rolleto

What means video verification,

What should I send in that video?

Thank you.

Dear Rolletto Casino,

Can you please specify what do you mean by "send the video verification"? Should it be a call between you and the player?

Dear *Vladan_A*

Please Check your E-mai, You have received precise instructions on how to pass the video verification.

Rolletto.com

Dear Vladan,

Please follow the instructions given by the casino and let us know the outcome.

Hello,

I sent them video, they answered that my video is verified.

After I asked to unblocked now my account they said that my account is under investigation, but never so far didn't say why account is under investigation.

That's it for now

Dear Rolletto Casino,

Can you please update the situation regarding the investigation of the player?

Dear *Vladan_A*

You will get the Email, your account is alreay verified.

As soon as you receive the email, you will be able to withdraw the money.

Kind Regards,

Rolletto Team

Hello,

I got my money and account blocked again, but that is ok for me.

So I got money, but I think that I would never get if not make complaint here and never got explanation for what reason my account was under investigation.

So many thanks to casino guru for help.

Thank you Vladan for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick