Rolletto Casino - プレイヤーのアカウントはブロックされています。

I had $1015 CAD in my account when I tried to withdraw. The next day my account was blocked. They took my verification pictures and then decided to block me.

Dear Simon,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

It was accumulated without a bonus. I was also limited very fast betting on NCAA basketball. I havent touched my account in maybe a month.

When i finally had time to verify my account and withdraw, they just decided to block me without any communication at all.

Shortly after I had one email exchange with their support team. They indicated that they are allow to block me and I will need to wait up to 6 months for a response.

Thank you for your reply, Simon. Did you play any casino games? Do I understand correctly that you have never received any further information regarding the verification of your documents (whether it was successful or not)?

Hi Kristina, than you for your help.

No, I did not play any Casino games and after I had submitted my documents, I was briefly verified (ID and selfie and address). A few hours after my withdraw of $500, I was blocked.

Simon, as you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint.

Thank you very much for your understanding.

Thanks for all your help Kristina.

Are you able to point me to the right direction?

Thank you for your understanding, I will get back to you via email.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.