Rolletto Casino - プレイヤーの撤退が遅れています。

I have 2 pending requests for €1,795 and €1,000. In one of them 3 days have passed and in another 4 days since the request. In terms and conditions it says that the maximum processing time is 3 days but they do not do it and they say that it is due to the high demand for applications....

They also won't let me make more simple bets and they say that if I want to bet I can only do it with a minimum of 5 combined.

Tengo 2 solicitudes pendientes de 1795€y 1000€ . En una de ellas han pasado 3 dias y en otra 4 dias desde la solicitud. En terminos y condiciones dice que el tiempo máximo de proceso es de 3 dias pero no la hacen y dicen que es debido a la alta demanda de solicitudes....

Tambien no me dejan hacer más apuestas simples y dicen que si quiero apostar solo puedo hacerlo a un minimo de 5 combinadas.

Dear alextenis86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear alextenis86,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello,

The User has made the Withdraw already and it was Successful, please Write us if there are still issues.

Kind Regards,

Rolletto Team

Hello everyone,

Thank you Rolletto Team for taking your time to help us with this issue.

Dear alextenis86,

Could you please confirm that you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.