Rolletto Casino - プレイヤーの撤退が遅れています。

I made a deposit and have funds in my account. I have filled out the form to withdraw via Pix, and it's been 10 days since I started trying, but nothing has worked. I have contacted support multiple times, and they haven't helped at all. I submitted all the required documents, everything is in order, yet I still can't make the withdrawal.

Fiz o deposito e estou com saldo na conta, já preenchi para sacar via pix e tem 10 dias que estou tentando e nada. Já fiz vários contatos com o suporte e não me ajudaram em nada, mandei todos os documentos esta tudo ok e mesmo assim não consigo fazer o saque.

Dear vascobenites,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you are unable to request a withdrawal? Could you please describe in more detail the issue you are facing? Ideally, please send me the screenshot of the error you see when you try submitting a withdrawal request.

Could you kindly confirm if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear vascobenites,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.