Rolletto Casino - プレイヤーの賞金は没収されました。

Hello,

I played at rolleto and won they let me play deposit and play with bonus after I won they just take my winning and say I cheated.

 "

We are contacting you regarding your account.

Please be informed that the winnings have been deducted due to the violation of the terms and conditions and the bonus option has been disabled as well. Last deposit is left on the account, which needs to be wagered according to the wagering rules "

They not talk to me.

please check

Hello bsanitnu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rolletto Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus were you using? Can you please forward your deposit, bonus and betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

All sent. please help!

How long does a complaint take? I just get my deposit back from 300 🙁

Hello bsanitnu,

Would it be possible to forward your betting history to nikolas.b@casino.guru and the conversation between you and the casino to nikolas.b@casino.guru?

I cannot find it anywhere I never broke any rule or terms.

Please note that you can check that in transaction history.

04:00:17 PM

There is no bets

04:00:18 PM

there for casino

04:01:18 PM

APlease note that you can check only check bets older than 1 week.

04:01:28 PM

ANot older*

04:01:29 PM

Yea

04:01:29 PM

ok

04:01:35 PM

i like my full betting history send by mail

04:03:00 PM

AUnfortunately, we can not provide such information.

Thank you bsanitnu for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, bsanitnu,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Rolletto Casino team,

Could you please explain the player's situation in more detail? Why have the user's winnings been confiscated, and, why does the casino ask the player to wager his deposit again if he already did it by previous playing?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Hello,bsanitnu

please write us your username and we will check

Best regards,

Rolletto team

Dear Rolletto Casino team,

Does it fit the account associated with the email address stated? Can we proceed with my previous post and questions?

Dear bsanitnu,

I was in contact with the casino outside the thread. During an exchange of several messages, the casino representative was able to fully support the casino's claims and decision with relevant details from your account(s).

After gathering all the necessary information, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts and bonus abuse. Based on the provided details, it would likely be impossible to prove otherwise. Since you received your deposit back, we consider the matter closed. You are not eligible for winnings obtained this way.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.

Thank you very much, Rolletto Casino Team, for providing information and for your cooperation!

Best regards,

Branislav, Casino.Guru