Rolletto Casino - プレイヤーの賞金は没収されました。

Hello.

I tried using the limited welcome bonus on this site as a first deposit bonus, but my remaining balance was confiscated.

I was told I had broken the rules even though I hadn't broken any.

No specific reasons or problems were given.

I don't know what to do so I would appreciate some help from the administrator here.

こんにちは。

こちらのサイトで初回入金ボーナスの限定ウェルカムボーナスで遊んだところ、残高の没収をされました。

なんの規約にも違反していないのに、規約に違反したと言われます。

具体的な理由や問題も言われていません。

どうすれば良いのかわからないため、こちらの管理人さんにお力を貸していただきたいです。

Dear reiet836,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did the casino specify which rule was breached? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear reiet836,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.