Rolletto Casino - プレイヤーは、自分の国が制限された国の間にリストされるべきであると提案しています。

Hi

I deposited £50 and i spent it, but i later logged in to find this company does not accept people from the uk as it says when i sign in. I think i am entitled to my deposits back as i should not of been on thewebsite

Dear Michael,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://rolletto.com/en/static/terms/generalterms:

"Players from the following countries and their territories ("Restricted Countries") are not allowed to deposit and play real money games: Australia, United States of America, France, Netherlands and Curacao."

Could you please advise why do you believe that United Kingdom should have been listed between restricted countries? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards,

Petronela

I think i may have got this one mixed up with another company, i would close the case myself but i cant see how to do that at the moment

We’ve rejected this complaint as unjustified. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.