Rolletto Casino - プレイヤーは残高を引き出すことができません。

Good morning.

I made account in this company nearly a year ago.

I made my first withdrawl one month ago and after sucessfull veryfication I have got my money.

Then 2 weeks ago I tried to withdrawl 1/3 of my balance but it was rejected. When I came to withdrawl funds section I have seen this message "You do not have a permission to use a withdraw".

The company said: "Please be informed that your issue is under investigation.

As soon as we have an update regarding your matter, you will be notified."

14 days has gone and nothing has been changed.

They said on the chat that investgation could take a 6 months ...

I check the internet and even here on the casino guru you have a lot of complaints about similar behaviour from rolletto and their clones like mystake. They are let you withdrawl your winnings once then they block this option and freeze your account for 6 months!

How is this possible that they have 8,3/10 rating?

When I was checking for company and I see ranking like this I am pretty sure my money and I should be safe in here.

As I can see right now - no I am not.

Please help me to get my money back.

6 months of waiting is a time I cannot agree to besides it is unprofessional.

Rolletto change your behave or you would finish like other scam companys

Hello michalz91,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rolletto Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My first withdrawl is from 06.01.2023 so the veryfication process has been finished probably 1-3 days earlier. They even wanted some additional selfie with ID which I send them.

I didnt use and bonuses just my money.

Last time I asked them about it probably 2-3 days ago and the answer was always the same.

I was waiting 14 days since they blocked my withdrawl page then I make complaint.

I was playing sports betting

Today I have got email about video veryfication.

I send it 1 minute ago. Will see how much time it will took right now

Hello michalz91,

As it should take aprox. a week for the casino to process it, could you please advise if there's been any update regarding your verification? If there will be non until the end of week, we will definitely try to intervene.

Hello.

I have got info that I shouldto pronounce every information from video.

So I made video today and send it to rolletto 2 minutes ago.

I have been waiting for email answer 4 days so I hope this time it wouldn`t take any longer.

Greetings

I have got email right now:

"Dear Michael,

Please be informed that the provided video has been verified. Now you will be able to withdraw the current balance.

Best regards,"

I made withdrawl.

When I will get money I will inform you

Hello michalz91,

Glad to hear that the verification was successful. Will be waiting for your confirmation regarding the withdrawal.

Good morning.

After more than 3 weeks I have got my money.

Interesting that rolletto never came here to answer...

8.3/10 casino make same problem to much people.. I don```t know from where they have evaluation like this.

2nd thing - what is the problem to ask to make this video veryfication the same day when they blocked withdrawls options?

It would took less time and won`t look scary as 6 months investigation.

Anyway probably if I didn`t public complaint in 2 different places this veryfication would took more time.

Maybe rolletto is a good company but after my experince I will not recommend them to anyone.

Greetings

Thank you michalz91 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick