Rolletto Casino - プレーヤーは自分のお金を引き出すことができません。

I can't withdraw money, in support they write me back that some kind of check is going on, I've been waiting for more than two months and haven't heard anything from them. I can't even log into the account, is it normal to keep someone else's money for such a long period of time?

Я не можу вивести гроші, в підтримці мені відписують що йде якась перевірка, я вже більше двох місяців чекаю і нічого від них не чути. Я навіть в акаунт не можу зайти, хіба це нормально втримувати на такий великий термін чужі гроші?

Hello Mandarin,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rolletto Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the check ongoing? Did you ever deposit into the casino? Was your account ever verified? How much did you deposit into the casino if you did and did you use any bonus?

Looking forward to your answer.

Regards,

Nick

Hello, I can't say exactly how long the check lasts, well, it's probably been more than three months, I made a deposit, I uploaded my documents, I don't remember how much I deposited, it was a long time ago, I didn't use the bonuses

Привіт, точно сказати скільки часу триває перевірка я сказати не можу, ну вже напевно більше трьох місяців, депозит робив, я загружав свої документи, скільки я вніс я вже не памятаю це було дуже давно, бонуси не використовував

Hello,

We apologize for the inconvenience.

We will find out what happened and provide you information.

Thank you.

Hello,

We have studied the issue thoroughly and its already solved.

You need video verification, Then you can withdraw money.

Thank you.

Hello Mandarin,

Please do as the casino advises and verify yourself though the video call. Let us know the outcome and once the call is done.

Regards,

Nick

Dear Mandarin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I sent the video

я відправив відео

Hello Dear Chimalitoe,

Your Case is already solved.

Now you can withdraw money.

Pleas Let me know when payment is done.

Thank you.

I withdrew the money, I have no complaints against the casino

Гроші вивів, претензій до казино не маю

Thank you Mandarin for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick