Rollino Casino - プレイヤーの引き出しは没収されました。

Hello,

I deposited 20 euros and received a 200% bonus. I had to convert that 40 times, and then I played and luckily managed to play my bonus 40 times over. I had a total of 1,200 euros played. However, 500 euros were deducted from my account because they claimed it was the bonus they needed to deduct, even though I played it out. I also requested a payout of 500 euros, but that amount was canceled and withheld because they said it was a bonus. I find this absolutely outrageous and urgently need your help to retrieve my money. As I see here, I am not the only one affected. I hope the casino's license will be revoked. Sincerely, Mrs. Faust

Schönen guten Tag.

Ich hatte 20 Euro eingezahlt und habe dabei 200% Bonus bekommen...das musste ich 40× umwandeln und hatte dann gespielt und hatte glück in den ich es ×40 meines Bonus raus gespielt. Und hatte insgesamt 1200 er spielt. Mit wurden 500 Euro abgezogen da es hieß das ist der Bonus idt denn sie abziehen müssten.. obwohl ich es raus gespielt habe. Und habe unter anderen 500 Euro auszahlen lassen .. denn Betrag haben sie storniert und eingehalten weil es ein Bonus wäre.. ich finde es absolut frech und brauche bitte ihre hilfe um mein geld zu bekommen. Wie ich es hier lese bin ich nicht die einzige die betroffen ist. Das denn casino mal die Lizenz weg genommen wird. Mfg frau Faust

Hello ludimaus85,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rollino Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Can you please send the link of the exact bonus used?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good evening

1.Yes, my account has been verified since October 2, 2024.

2. Unfortunately I don't have a link to it... it was a welcome bonus of 200% and 100 free spins.

3. The last contact took place on October 4, 2024.

LG Mrs. F*****

Schönen guten Abend

1.Ja mein Konto ist seit 02.10. 24 verifiziert.

2. Ich habe leider kein link dazu... das war ein Willkommensbonus 200% und 100 freispiele.

3. Der letzte Kontakt hat am 4.10.24 statt gefunden.

LG Frau F*****

Hello ludimaus85,

Would it be possible to forward your deposit, bonus and betting history along with the communication between you and the casino to nikolas.b@casino.guru for further review?

Looking forward to your response.

Regards,

Nick

Dear ludimaus85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of ludimaus85. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear ludimaus85,

As you claimed that you have too many e-mails, please forward only the most relevant ones.

Regards,

Nick

Dear ludimaus85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.