Rooster Bet Casino - プレイヤーのアカウントは閉鎖されました。

I played using the initial deposit bonus on this site.

When I tried to withdraw my winnings, I was asked to verify my identity via a Skype call.

We communicated through email, and the site specified the days and times available for verification, but it was difficult to find a suitable time.

After a while, I stopped receiving communication from the site, and when I attempted to log in, my account was banned.

I inquired about proceeding with the Skype verification, but I was refused and told my account could not be reinstated.

I am not in violation of any terms and conditions, so I cannot accept this kind of treatment.

I request arbitration with the casino site.

こちらのサイトで初回入金ボーナスを利用して遊びました

勝ったので出金をしようとしたら本人確認でSkypeでの会話を求められました

メールでやり取りをしていて、サイト側から認証できる曜日と時間帯を指定されていたのですが中々日程が合わずにいました

しばらくするとサイト側からの連絡がなくなり、サイト内にログインをしようとしたらアカウントがバンされていました

Skypeでの認証をしたいと問い合わせをしたのですが断られてアカウントを復活することはできないと言われました

利用規約に違反しているわけではないのにこのような対応をされていて納得できません

カジノサイトとの仲裁をお願いします

Dear kisshi66,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please specify when exactly the casino requested a Skype call for verification with you for the first time?

How many times have you tried to find a suitable date and time for the video call?

When exactly did the casino close your account?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika