Rouge Casino - プレイヤーの撤退は遅れています。

I have deposited a few times and never won, on my last deposit I won and tried to withdraw. I requested withdrawal on the 19th of March it's now 3 of May so nearly 2months and they still say it's 'in inspection' 'be patient' but I've heard the same thing for weeks. And still no payout.

When I deposited I got a deposit bonus but I played threw wagering requirements and was allowed to withdrawal but still nothing

Dear Christopherc30,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that you have passed the KYC verification? What is the current status of your withdrawal request, please? Is it marked as pending or processed in your account?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I am verified on my account but they haven't asked for anything else. The withdrawal is 'in inspection' I have emailed you a further email I received this morning

Thank you very much Christopherc30 for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Christopherc30,

I looked at your complaint and will do my best to help you. I would like to invite Rouge Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Rouge Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.