Rouge Casino - 選手の退会が遅れました。

I've spent thousands on this casino and I finally won £5000 pounds. They still haven't paid me. I did receive £500 previously in December when I won but they are not releasing my money for reasons unknown. Is there any way I can get my winnings paid

Dear Blackking77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have been trying to withdraw your winnings since December? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi

December 16th I made a withdrawal request of £500 which was paid to my bank account without any problems. On February 15th I made a request for £5000 which I won without an active bonus and all it says is pending. I've contacted support and I get no answers

I have passed verification process. My account is fully verified

Hi Kristina

The status of my withdrawal says completed so will wait a few days to see if it reaches my account

Hi kristina

Rouge casino paid me in full today. Please close this case

Thanks

Dear Blackking77,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru