Rouge Casino - 選手の退場が遅れました。

I want my 200 euro. Waiting for 5 months. It was cacceld ones but never played with any bonus what so ever. Its scam. I want my money

Dear Mi85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? If possible, please post here a screenshot of your withdrawal history.

Could you please confirm that you have passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Thats correct no bonus what so ever. Chat all the time and get the same answer everytime.

Never had a withdrawel before there. And passed the kyc verification

Dear Mi85,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Rouge Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Rouge Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.