Royal Oak Casino - プレイヤーの撤退が遅れています。

I have waited over a month for my withdrawal!! I have done all of the uploaded documents and the withdrawal is apparently confirmed but I withdrew on the 1st of October

Dear Doherzz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? What is the status of your withdrawal, please – is it pending or processed?

Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hey it is processed as a withdrawal it’s not like it’s pending or anything and I have sent them multiple emails but they just say it’s processed and that’s all??

this is my first withdrawal and will definitely be my last

Thank you very much Doherzz for your reply. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Doherzz!

I will take care of your complaint from now on. I would like to invite representatives of

Royal Oak Casino into this complaint in order to help us resolve the withdrawal issue.

We would like to ask the Royal Oak Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

what happens when they just never respond?? I’ve waited 6 weeks now I’d get it if it was a huge withdrawal but that sort of money should be a simple withdrawal for a casino

Dear Doherzz,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating which is already very bad and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.