Royal Planet Casino - プレイヤーの撤退が遅れています。

About a month ago I signed up and played with a match bonus and won $500. Finance told me it would be submitted in 10 business days. It is about 20 as of now and I keep getting the run around by support. All I hear is "2-3 more business days" but it never actually happens. There are "technical issues" on their end preventing them from paying me

Dear Mbellantone,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi! Yes it is, still pending in my account. I verified my account first day I signed up. For the past 2 weeks they’ve just stated "technical issues" on their end.

Thank you very much, Mbellantone, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Great thanks!

Hello Mbellantone!

I will take care of your complaint from now on. I would like to invite representatives of Royal Planet Casino into this complaint in order to help us resolve this withdrawal issue.

I hope they respond! I enjoyed there casino but it seems like they are dodging payment

We would like to ask Royal Planet Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I doubt they will respond unfortunately

Still nothing from them? I’m really starting to worry at this point

Based on my situation and others in the past, why are they not blacklisted to avoid more people getting scammed?

Hello Mbellantone,

I got into contact with the casino representative and he informed me he asked for the issue to be resolved ASAP. Unfortunately, he didn't give me any more details about the matter.

🙁

Did you happen to get the name of the representative?

Still nothing. I always get the same response. 2-3 days it will be completed. 3 days comes and nothing happened

Any updates, Tomas?

Hello?

Dear Mbellantone,

I apologize, but since we haven’t received any meaningful response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.