Royal Planet Casino - プレイヤーの撤退は遅れています。

Its been over 5 weeks since payout request. The support email blatantly ignores anything sent to them. Live chat works on occasion. Ive submitted verification twice now since they "lost" the first one. Every time they say there is a delay with their wallet and it will be a couple more days, for over a month now. I wish they would just stop wasting my time and make up a fake reason to deny me at this point lol

Dear damndirtyhippo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you received any confirmation regarding successful KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

They don't confirm anything or even respond threw the support email. Live chat wanted me to resubmit the verification once, then two days later live chat said I just needed to confirm my wallet address, now they don't mention verification at all they just say they have a problem with their wallet provide causing delays. Winnings are from a bonus, but a deposit bonus, requirements met and no terms violated. They just delay by saying 2-3 more days over and over. Think I'm being toyed with.

Thank you so much for your quick response and time! I appreciate it.

Thank you for your reply, damndirtyhippo. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Thank you very much damndirtyhippo for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello damndirtyhippo,

I will assist you with the complaint from now on. I would like to ask the representatives of Royal Planet Casino to join the conversation in order to help us resolve the issue of a delayed withdrawal.

Royal Planet Casino,

Could you provide an explanation of why the withdrawal is delayed? When can damndirtyhippo expect the withdrawal to be processed?

Hello damndirtyhippo,

we've received a message from the casino saying the transaction has been processed. Have you received your winnings yet?

I am glad to hear you received your winnings, damndirtyhippo! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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