Royal Planet Casino - プレイヤーの撤退は遅れています。

I have had a pending payout with this casino for almost 5 months now. I've badgered their support at various times, and I always get told either "soon" or "we're having trouble with our payment processor". I am left thinking if it has anything to do with payouts only being in crypto.

I never play with bonuses, as I do not like wagers and cash locks, so this was from a raw deposit.

I've had a payout from this casino in the past (over a year ago).

One of the times I was complaining, they offered me a large bonus if I were to deposit and play. As a matter of principle I won't redeposit if they aren't paying out.

Regardless, I've waited an obscenely long time for this payout.

Dear jdmaster,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method to withdraw your winnings have you opted for? Do I understand correctly that you are using some crypto wallet? Was it the same one you used before?

Approximately how many days did your last withdrawal take (if you remember)?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Currently they have moved to only offering a crypto withdrawal, but my previous withdrawal was also crypto.

The last withdrawal was very drawn out too, I think it was just over a month, but nothing like this current fiasco. My current request was submitted on the 4th of February.

Thank you for your reply, jdmaster. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I didn't have any correspondence, as all was done on online chat and I could never get them to email, but they just paid out a few hours ago. Timely miracle.

Awesome news, jdmaster. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.