Royal Planet Casino - プレイヤーは賞金を受け取っていません。

They don't pay but want you to play

Dear robertlmalone,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate?

Do you have a withdrawal request that has been pending for too long? Or did the casino confiscate your winning?

Have you tried contacting the casino regarding this situation?

Looking forward to hearing from you.

Best regards,

Kristina

It been pending for to long and they have all my information and still not paying

Thank you for your reply, robertlmalone. Could you please clarify when exactly you requested this withdrawal? Have you made any successful withdrawals before? Have you passed the verification?

First withdrawal have been verified

robertlmalone, when did you request the withdrawal, please?

Dear robertlmalone,

The casino has informed us that you have been paid and they also share evidence. Could you please confirm that you have received your winnings? Can we consider this complaint resolved?

robertlmalone, you have not replied for 2 weeks, therefore we are now forced to close this complaint. We will mark this complaint as "resolved" because in the meantime, we have been contacted by Royal Planet Casino and we have received proof that your withdrawal has been processed.