Royal Planet Casino - 選手の退会が遅れました。

I've been waiting for my payout for 3 months and the live chat puts me off every time and my payout is said to be prioritized, but the status hasn't changed until today, even though I've written to the live chat at least 10 times. The last time they offered me a deal to double my winnings instead of cashing out my money.I want my money.

Ich warte seit 3 monaten auf meine Auszahlung und werde vom live chat jedes mal hingehalten und angeblich wird meine Auszahlung priorisiert,am status hat sich bis heute aber nichts geändert obwohl ich mindestens 10 mal mit dem live chat geschrieben habe.das letzte mal boten sie mir einen deal an meinen gewinn zu verdoppeln anstatt mein geld auszuzahlen.Ich möchte mein Geld.

Dear dliver,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

All documents for the KYC were also submitted 3 months ago.

This is the first withdrawal I've attempted to make. It wasn't a bonus, it was real money.

Alle Dokumente für die KYC wurden auch vor 3 monaten eingereicht.

Das ist die erste Auszahlung die ich versucht habe zu tätigen Es ist kein Bonus sondern Echtgeld gewesen.

Dear dliver,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Royal Planet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Royal Planet Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

The casino can reopen this complaint anytime.