Royal Reels Casino - 決済が遅延しているとのクレームがあります。

I withdrew from Royal Reels on the 20th via crypto which they processed on the 20th also. It is meant to be instant but can take 24hrs once processed according to them. I withdrew via USDC on ether. I've asked my receiving wallet to help but they can't without a transaction hash for the transaction. I've requested this from Royal Reels but they won't give it to me, they just keep giving me my wallet address. They said they have escalated but will take "some time" and can't tell me when it will be rectified either.

Dear jaslynne92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear jaslynne92,

Have you received your withdrawal from the casino yet?

Dear jaslynne92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.