Royal Slots Casino - プレイヤーの引き出しが遅れました。

I have been waiting 6 working days for an initial £5000 withdrawal made on 12/04/2020, when there t&c’s state 3 working days.

I have been asking via email and online chat but do not get any answers for over a week.

Account verification done and approved days before my withdrawal, just keep getting told it’s under review and won’t answer any of my questions.

Dear Mark, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Please keep us updated.

Best regards,

Petronela

it has been resolved now, thank you for your help

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Mark for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.