Royal Slots Casino - プレーヤーのアカウントは、賭け条件を満たした後に停止されました。

Deposited £200, Got £200 in Bonus funds. Won a fair amount, and completed wagering requirements. Went to withdraw £4204.40. Hour later account was suspended. They will not speak to me on the live chat once i put in my account name and give personal details to pass security. Would avoid.

Dear Ross,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance, but, before we do so, please could you forward me a link of the bonus that you have redeemed? I would like to check promotional terms and conditions. Furthermore, if there is any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. I believe we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ross,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

https://www.royalslots.com/uk/promotions.php#/
 

above is the link. It was the first deposit so 100% of my deposit (£200) + £200 bonus = £400 to play with. I have screen shots of my withdrawal page that showed I’d satisfied the wagering requirements.

Thank you very much Ross for providing all the necessary information. I will now transfer your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ross,

Would you be so kind and post here the screenshot you mentioned in your previous message?

Dear Ross,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.