RoyalGame Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal.

I deposited with a credit card, so no verification is necessary, as stated in my account...

The processing has been at a standstill for 8 days.

In live chat, I always receive the same pre-recorded responses like "a little patience" or "shortly" etc.

Habe Auszahlung beantragt.

Eingezahlt mit Kreditkarte, also kein Verifizieren notwendig, steht auch im Acc....

Seit 8 Tagen steht die Bearbeitung still.

Im Livechat bekomme ich immer die gleichen vorgespeicherten Antworten...wie:Bischen Geduld oder in Kürze etc

Dear Gerhardopel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Thank you for your help in the meantime.

Regards Gerhard

Vielen Dank für ihre Hilfe einstweilen.

Mfg Gerhard

I read that so many times.

Hello Gerhard,

Thank you for contacting our RoyalGame customer service.

I am sorry for the delay in your withdrawal. I have forwarded a request to the finance department to expedite the process and can assure you that your withdrawal will be processed as soon as possible. Please expect notification via email.

Das lese ich schon so oft.

Guten Tag Gerhard,

Vielen Dank, dass Sie sich an unseren RoyalGame Kundendienst gewendet haben.

Es tut mir leid wegen der Verzögerung Ihrer Auszahlung. Ich habe eine Anfrage zur Beschleunigung an die Finanzabteilung weitergeleitet und kann Ihnen versichern, dass Ihre Auszahlung baldmöglichst bearbeitet wird. Bitte erwarten Sie eine Benachrichtigung per E-Mail.

Thank you for your reply, Gerhardopel. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear Gerhardopel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.