RoyalGame Casino - プレイヤーの撤退が遅れています。

Hello,

On 01/10/2024, I requested a withdrawal of 500 euros.

Since then, I've been getting the same excuses about delays and so on.

Hallo,

ich habe am 01.10.2024 eine Auszahlung in Höhe von 500 Euro beantragt.

seitdem werde ich immer mit den selben Aussagen vertröstet, es würde zu einer Verzögerung kommen usw

Dear jennraspel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thank you for the answer.

Vielen Dank für die Antwort.

Dear jennraspel, as the 14-day waiting period is nearly over, I wanted to check in and see if you have received your winnings yet. Could you kindly let me know if everything has been processed on your end? Thank you in advance for your update.

Dear jennraspel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.