RoyalJeet Casino - カジノのウェブサイトがブロックされているようです.

He Is Biggest Scam Casino Website I use 100% Slot Bonus I deposit 15000₹ And I open slot game But Not Opening any game I wait 17 days Still No response F**k off customer service And Bad Customer Support I need my return please help sir

Dear iamabhid8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

i not open any other Device He Is Scam I Go to The Website And i deposit 15000INR And i use 100% Slot Bonus So I Go to play Slot Game But He Cheating With me Slot game Not opening I dont know Why not open any game Bonus Will be expired in 30 days I waiting almost 17 days but issu not solved Customer Support not reply And not Solved my problem I dont know what i do Without Playing My bonus + deposit runway Please Help Sir this is Totally scam I am unable to use my money it will expire in 30 days Please Help To Refund my money 🙏

Thank You Sir

I send it Picture in email what issu

My Email - tec********2@gmail.com

Thank you very much, iamabhid8, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, iamabhid8,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite RoyalJeet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear RoyalJeet Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What should the player do to play with the claimed bonus and his real money deposited or to get his deposit refunded?

Thank you in advance for providing the information.

I made 15000inner deposit on 16th november and got 100% slot bonus and with this bonus only slot games can be played. How will I complete my vegan when their slot game is not opening even after 16 days, I will tell them when I message them.These people are working and looting people's money please refund my money sir i am very upset life is ruined.

Read this Sir - Bonus will expire in 30 days without playing without doing anything my money will go what should I do sir These people just refund my money sir.

Sir, I have sent this video, you can see it on Gmail.

Thank You CasinoGURU Team

I received your email and answered. However, please wait for the casino's response.

Dear iamabhid8,

Thank you for your emails. I confirm I received your 2 emails with attachments.

I was in contact with the casino's Live Chat and they answered me without any problem. However, I received the information about undelivered emails/unidentified email addresses when I attempted to contact them via email using all emails that I found on the casino's website.

This is what I managed to find out:

• Slots Games are currently not working due to technical issues
• The issues will be fixed as soon as possible and once it is resolved, you will be informed about it
• The casino did not provide me with any estimated time frame, so it recommended we only wait until the issues are fixed
• As this is one of the rarest issues, the casino representative could not promise anything about extending the validity of the bonus used
• The Live Chat representative raised a complaint ticket regarding your issue and once they get an update, you will be notified about it by the casino, this is the complaint ticket ID - "BP-14071"
• For further queries, you can contact the casino via Live Chat

Did you try to ask them to cancel your bonus and/or refund your initial deposit? If yes, what were the results of your conversation with the casino? Are you please able to contact the casino's CS via Live Chat referring to the stated complaint ticket and provide me with an update?

Problem Solved Sir Thank you So much

Great news!

Thank you, iamabhid8, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad your problem has been resolved. Therefore, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru