RoyalJeet Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

I LOGGED IN MY CASINO ACCOUNT DEPOSITED 1000 inr and Made 5000 out of it when i click on withdraw after 5 accounts my casino account get blocked and they are saying i won’t get my winnings and didn’t gave me any reason

Dear shoaibmunshi,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify how many accounts you have in this casino?

Have you passed the full KYC verification, or at least submitted any identity documents for verification?

Did you accumulate your winnings with or without a bonus?

What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

yes veronika ,

i have only one account in this casino

and i have passed the full kyc verification, and also received birthday bonuses and i’ve been active on this website from 18 months

i have accumulated my winnings without any bonuses

ive played roulette mostly (lighting and auto roulette)

please help me solve this issue as soon as possible as i want my winning money back

kind regards,

shoaib

Could you please forward me the communication between you and the casino regarding the closure of your account and the confiscation of your winnings? My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear shoaibmunshi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.