RoyalJeet Casino - 選手の退場が遅れています。

Withdrawal not credited even after 10days. I have submitted bank statement 4times. Still they not credited to my account or not reversed back to gaming wallet . also worst customer care service.

Dear ManjuZambu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

OK

Can you also confirm that your account is fully verified, please? Has your bank statement been accepted by the casino?

Yes. Already I had withdrawn amount of 8000 to the same account on 30/05/2023 and it was successfully credited. Hence i given withdraw again. They are telling that UTR already generated amount processed by their end. But I have not received. I shared updated bank statement and passbook photo. Still I'm ready to share all the related documents. Kindly interfere and solve this issue. Royaljeet customer support agents daily giving false commitments . but not ready to credit.

Dear ManjuZambu, have you received your winnings? Please let me know.

Not yet received yet . not credited to my bank account . submitted bank statement to royaljeet yesterday. No transaction found under UTR number mentioned by them

Casino guru -6days for one reply too much delay sir. Please resolve my problem..

Casino guru why you taking 6-days for one reply , its too much delay sir. Please resolve my problem..

Hello

Hello

Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru. Thank you.

Thank you very much, ManjuZambu, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi ManjuZambu,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal process. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear RoyalJeet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify if the withdrawal request was already processed or not? Have you received all the necessary documents from the player?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ManjuZambu,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia