Satbet Casino - プレイヤーのアカウントはブロックされています。

I have deposited 100000 and I made a profit of 50k and I made a withdrawal...then they blocked my account ...and say under review..it's been more then 4 months...I requested them to only give my deposited money...but no reply...they say we are sorry ...and your account is under review

Hello Ashokreddy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus, please? Could you please advise whether you passed verification before the casino blocked your account?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Ashokreddy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.