Savanna Wins Casino - プレイヤーの撤退が遅れています。

I opened my account in July this year and I have deposited around £1500 in total. I’ve successfully passed account verification. I requested a withdraw of £250 on the 29th August and it was in my bank account in just over 2 days which was great. I deposited £250 on the 7th October and won £1000. I requested a withdraw of £1000 via the same method and to the same account as the successful £250 withdrawal and I’m yet to receive it. I’ve asked for an update 3 times on live chat I and keep getting generic answers like it’s going through a process and I need to be patient. It’s still showing as ‘in progress’ in my account which it has since the day I requested the withdraw. I won the £1000 from my own deposited money, not bonus and I played live blackjack and roulette. I have played with bonuses on this site previously but not during the £250-£1000 in question. Really not sure what else there is to do? I’ve seen an almost identical situation on here too but mine is slightly different as I’ve already passed verification and successfully withdrawn. They say payment could take 7-21 working days including bank delays but I’m yet to see any evidence they’ve sent the money. Any advice here would be great. Thanks.

Dear Gb123,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please forward me the communication between you and the casino customer support regarding the delay in your payment? My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.

Am I correct in understanding that you played only live roulette and blackjack with the £250 deposit you made on 7th October?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika