Savarona Casino - プレイヤーの撤退が遅れています。

My account has 344.14 USD, after fullfilling all wagering requirements, but still not paid since I requested 25.12.2021, 17:48:00. Based on their guideline withdrawing request worked within 24hours only. It seems there are trying to avoid my payment.

Dear John,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed, and maybe even longer during the holiday season. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear John,

Has there been any news? Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.