Scatterhall Casino - カジノからのプレイヤーのキャッシュアウトが遅れているようです。

up to now not arrived on the bank account , chat from scatterhall helps zero ! Another payment confirmed today although the other two payments did not reach my bank account!

bis jetzt nicht auf dem Bankkonto angekommen , Chat von scatterhall hilft null ! Heute wieder eine Zahlung bestätigt obwohl die beiden anderen Zahlungen mein Bankkonto nicht erreicht haben !

Dear TinoElina,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your cashout and understand your concern. However, please bear in mind that it’s quite usual for cashouts to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of cashout requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their cashouts before submitting a complaint.

If your account has been successfully verified, your game history checked, your cashout approved by the casino, and you still haven't received your winnings by 14 days since requesting the cashout, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Case solved first

Fall erstmal gelöst

Dear TinoElina,

Do I understand correctly that both cashout requests were processed and the money reached your bank account? May we consider the issue solved? Please let me know.

So far 1 out of 3 has reached my account

Bisher hat 1 von drei mein Konto erreicht

I actually thought that if one goes directly into the account, the other also goes in, but this didn't happen!

Dachte eigentlich wenn die eine direkt aufs Konto kommt also eingeht die anderen auch dies ist aber nicht passiert !!

So unfortunately so far a payment of three

Also leider bisher eine Zahlung von drei

Dear TinoElina,

We would like to apologise for the inconvenience caused by the ongoing issue with NodaPay. It has turned out to be a bigger problem than initially anticipated. However, we want to assure you that our team is working hard to resolve all outstanding and missing payouts, and we expect to have all issues resolved by the end of this week.

We understand that this delay may have caused frustration and inconvenience to you, and for that, we offer our sincere apologies. To show our appreciation for your patience during this time, we are working on a small gesture that will be added to your accounts next week. You will receive an email about this shortly.

We want to emphasise that all cashouts will be processed, and we are doing everything we can to ensure that this happens as soon as possible. Once again, we apologise for the inconvenience caused and appreciate your understanding.

Thank you for your continued support.

Best regards,

Scatterhall

Thanks for that detailed answer @scatterhall

Vielen Dank für diese ausführliche Antwort @scatterhall

Would be really cool if something happened today so that I can continue to pay out, because until that is not clarified I don't want to pay out any more and that in turn means that I don't want to pay in until then

Wäre echt cool wenn heute was passieren würde damit ich weiter auszahlen kann , weil bevor das nicht geklärt ist möchte ich nicht weiter auszahlen und das wiederum bedeutet das ich auch solange nicht einzahlen möchte

is still about 2 payments from the three!

geht immer noch um 2 Zahlungen von der dreien !

A payout has changed to transit what does that mean?

the other payment is still the same!

would really like to get some money soon

Eine Auszahlung ist auf Transit gewechselt was hat das zu bedeuten ?

die andere Zahlung steht immer noch genauso !

würde echt gerne langsam Geld erhalten

I still say we all get our money, they have a big problem and they'll solve it! It will be 😊

Ich sage trotzdem wir bekommen unser Geld alle , die haben ein großes Problem und das lösen sie schon ! Wird schon werden 😊

for scatterhall, it's about the two payments circled in red that I haven't received yet! What does status mean, transit?

für scatterhall, es geht um die beiden in rot eingekreisten Zahlungen die ich noch nicht erhalten habe ! Was heißt denn Status , Transit ?

Thanks for the continuous updates, TinoElina.

I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, TinoElina!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Dear TinoElina,

We would like to inform you that the final stages of testing have started this morning, and all payments and processing will resume on Monday, March 27th. We understand that this has been a frustrating experience for everyone, and we apologise for the inconvenience caused.

As mentioned previously, you should all soon find a goody in your player accounts as a token of our appreciation for your patience and understanding. We hope that this gesture will help make up for the disruption caused by the recent issues.

Again, we apologise for the entire mess and assure you that we are doing everything we can to resolve the situation as quickly as possible. Thank you for your cooperation and continued support.

Best regards,

Scatterhall

TinoElina, I would suggest to wait while the casino will process withdrawals. I will be setting timer until the next Monday, so there would be time for money to transfer. I hope that will be okay with you!

Thank you for your patience!

It would be really nice if the payments really go out on Monday, the payments from March 8th and March 10th have still not arrived in my bank account! I just hope that I can now trust this statement, mistakes can happen, I'm not angry and if everything is really clarified on Monday I would continue to visit scatterhall, I don't want to pay anything out until these 1000€ have arrived!

Wäre echt schön wenn dann Montag die Zahlungen wirklich rausgehen, es sind immer noch die Zahlung vom 8 März und 10 März nicht auf mein Bankkonto eingegangen! Ich hoffe einfach das ich jetzt auf diese Aussage vertrauen kann , Fehler können passieren da bin ich nicht böse und wenn alles wirklich Montag geklärt ist würde ich auch weiterhin scatterhall besuchen , will vorher auch nichts weiter auszahlen bis nicht zu erst diese 1000€ eingegangenen sind !

Would have really liked to see that at least the outstanding €1000 from

8 and 10 March go out this week, that once worked out quickly via Xenum LLC! I really hope that the money will be in my account on Monday @ scatterhall

Hätte echt gerne gesehen das wenigstens die austehenden 1000€ vom

8 und 10 März noch diese Woche raus gehen , hatte das eine mal ja auch über Xenum LLC  schnell geklappt ! Ich hoffe echt das Montag dann immerhin das Geld auf meinem Konto eingehen wird @ scatterhall

Today is Monday, I hope that something will happen today, at least the 1000€ from March 8th and 10th that didn't arrive in my bank account!

Heute ist Montag , ich hoffe das sich dann heute was tut , wenigstens die 1000€ vom 8 und 10 März die nicht auf meinem Bankkonto angekommen sind !

????????

Will the payments go out again today? Or how does it work now?

Gehen die Zahlungen dann heute neu raus ? Oder wie funktioniert das jetzt ?

it's about the 2 payments that never arrived on the bank account!

es geht um die 2 Zahlungen die nie auf dem Bankkonto angekommen sind !

Hello, TinoElina! According to the casino payments will most likely be proceeded today and after that there is required more time for money to land your account. I thank you for your patience and asking you to wait a little bit more. I hope that you will get your money as soon as possible!

Best wishes,

Pavel K

Most likely today? I would prefer the payments to go out again today rather than a most likely!

Höchstwahrscheinlich heute ? Mir wäre es lieber wenn die Zahlungen heute erneut rausgehen statt ein höchstwahrscheinlich!

I would be more than happy to know that your funds have been sent by the casino, but, unfortunately, it does not depend on me and I cannot tell you the exact time the withdrawal will be made as I am acting only as intermediary between you and the casino.

Yes, it would be nice if scatterhall could speak up again about this!

Ja wäre nett wenn sich scatterhall hier diesbezüglich nochmal zu Wort melden könnte !

Scatterhall Casino, please, let us know when the withdrawal will be processed.

Since these payments went out on March 8th and 10th and I received them, they would have to be transferred again, that's what makes me skeptical!

Da diese Auszahlungen ja am 8 und 10 März schon rausgegangen sind und mir angekommen sind müssten diese ja neu überwiesen werden , das ist ja das was mich skeptisch macht !

??????????

TinoElina, the most efficient way of resolving your issue is to wait. Either for the funds to be deposited to your account or for the response from the casino. I cannot tell you why this particular chat operator from the screenshot cannot find your account in their system, but I would like to ask you to refrain from further messages unless they will contain any significant information. I hope that you will understand.

Wishing you a nice week ahead,

Pavel K

Casino Guru Team

Was found, same answer as always! Well I'm still waiting! It's now 20 days, I have no choice! Thanks

Wurde gefunden , gleiche Antwort wie immer ! Gut ich warte weiterhin ! Sind jetzt 20 Tage , mit bleibt nichts anderes übrig ! Danke

Dear TinoElina,

We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.

We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.

However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..

As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.

Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.

Thank you for your continued support and understanding.

Sincerely,

Scatterhall / Spinpirate

Thanks for the answer, so the payments that didn't arrive from 8 and 10.03.23 go out again today?

Danke für die Antwort , also gehen die Zahlungen die nicht angekommen sind vom 8 und 10 .03 .23 wiederholt heute raus ?

Small intermediate status, nothing happened!

Kleiner Zwischenstand, nichts passiert !

Honestly, I'm just sad, because I thought for a while that everything was going so well with Scatterhall and I had praised her that the payouts went out quickly, these have not arrived with me until now and are from March 8th and March 10th, i.e. March 20th Days after approval not arrived in my bank account!

now you hear from some who don't even begin to wait that long for the money to be credited to their account!

I just ask myself why it doesn't work for me is the money gone? That's 1000€ if that's the case then you should just tell me but not always these promises which are then not kept!

is just frustrating to wait for money Vll never arrives!

In the chat you are annoyed by me, but how would you feel if you waited and waited and waited and nothing happened and also had a reasonable balance on the game account?

I do not want to pay this out before the payments for the specified days have arrived in my bank account!

So it's just a matter of waiting and hoping that you'll be understood, I wouldn't be annoying if something happened, but it definitely doesn't with me!

Ganz ehrlich bin halt einfach traurig , da ich eine Zeit lang gedacht habe das alles so gut läuft mit Scatterhall und ich hatte sie gelobt das die Auszahlungen auch schnell rausgingen , diese sind bei mir dann bis jetzt nicht angekommen und sind vom 8.03 und 10.03 sprich 20 Tage nach Genehmigung nicht auf meinem Bankkonto angekommen !

jetzt hört man von einigen die noch nicht ansatzweise solange warten das Gelder auf deren Konto eingegangen sind !

ich frage mich einfach wieso es dann bei mir nicht klappt ist das Geld weg ? Das sind 1000€ wenn es so ist dann soll man mir das einfach sagen aber nicht immer diese Versprechen die dann aber nicht eingehalten werden !

ist einfach frustrierend auf Geld zu warten das Vll nie ankommt !

im Chat ist man genervt von mir aber wie würde es denjenigen denn gehen wenn man wartet und wartet und wartet und nichts passiert und dazu noch eine vernünftige Balance auf dem Spielkonto Besitzt ?

diese möchte ich nicht auszahlen bevor die Zahlungen der benannten Tage auf mein Bankkonto angekommen sind !

Also heißt es weiter warten und darauf hoffen das man verstanden wird , ich würde nicht nerven wenn was passieren würde das tut es aber nicht auf jeden Fall nicht bei mir !

Tag 21

Casino Guru it's now 21 days, that is 3 weeks, the money was approved at the time and hasn't arrived in my bank account yet, it's getting strange, isn't it?

Casino Guru es sind jetzt 21 Tage , sprich 3 Wochen das Geld wurde damals genehmigt bis jetzt nicht auf meinem Bankkonto angekommen , langsam ist es schon merkwürdig oder ?

Scatterhall still nothing happened! Speak up and finally give me clarity

Scatterhall immer noch ist nichts passiert ! Meldet euch zu Wort und gebt mir endlich Klarheit

6 days have passed and nothing happened

Schon wieder 6 Tage vergangen und nichts passiert

the two payments from March 8th and March 10th have both still not arrived in my bank account, this payment that I am applying for now will certainly never arrive either, let's go through this step by step

die beiden Zahlungen vom 8 März und 10 März sind beide immer noch nicht auf das Bankkonto von mir eingegangen , auch diese Zahlung die ich jetzt beantrage wird bestimmt nie eingehen , schritt für Schritt gehen wir das hier jetzt mal durch

23 Roofs

23 Tage

23 Roofs

23 Tage

What you simply notice that something is wrong is the fact that Scatterhall takes care of a s******, no more comments, no response to emails!

it can all be over so quickly! But marking payments as processed and making people feel like the money is going into their accounts is really the last straw!

Woran man einfach merkt das irgendwas nicht stimmt ist die Tatsache das sich Scatterhall ein S****** kümmert , keine Stellungnahmen mehr keine Antwort auf E-Mails !

so schnell kann dann halt alles vorbei sein ! Aber Zahlungen als bearbeitet zu markieren und den Menschen das Gefühl geben das Geld kommt auf deren Konto ist echt das allerletzte!

TinoElina, I would like to repeat once more: please, do not spam and refrain from obscene language, otherwise, we will be forced to block you from using the Complaint Resolution Center.

Dear players,

We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.

In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.

We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.

Best regards,

Scatterhall / Spinpirate

We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation. 

Yes, we do that if you take your time with the account balance that you still have, ok, but the €1,000 that never arrived would be nice if that were clarified!

ja machen wir so , wenn man sich mit den Kontostand was man noch hat noch Zeit lässt ok , aber die 1000€ die nie angekommen sind wären schon schön wenn das mal geklärt wird !

Hello, TinoElina, thank you! We are already aware of the issue and coming up with the solution.

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.