Scatterhall Casino - プレイヤーの撤退が遅れています。

Hello,

Just adding this one to the rest of the stack of unprocessed withdrawal requests. Chances of them taking any action seems very low, but if there is a chance this has any effect, might as well take it.

My withdrawal 500 euros of total 2500 has been pending since 2023-03-26. Account is verified. Live-chat is not helpful in this matter.

Dear osmaboi,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

As you pointed out,

over the past several weeks, we have received a number of reports regarding delayed withdrawal requests at this particular casino. The casino has informed us that they were facing issues with their payment provider.

We have previously set the deadline of Tuesday the 11th for the casino to resolve all ongoing payment issues with their provider. Since we have not received any updates from the casino on this matter, we have decided to close all outstanding complaints as unresolved.

Let me ask you a question so we have a complete picture of the situation:

Did you accumulate your winnings with the help of a bonus?

Thanks in advance for your reply and understanding.

Best regards,

Tomas

Hello,

Yes bonus was used, welcome bonus to be more specific. Bonus wager was completed according to their terms.

Thank you very much, osmaboi, for providing the necessary information. I will now transfer your complaint to my colleague Veronika (veronika.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear osmaboi,

I will be taking care of your complaint from now on. I've just reviewed your case and fully understand your concerns about getting the payout. I'll try my best to help you resolve the issue by contacting the casino.

I would like to ask Scatterhall Casino to join the conversation and aid in the resolution of this complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear osmaboi,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Kind regards,

Veronika