Scatterhall Casino - 選手の退会が遅れました。

On March 7th, 2023, I applied for a payout of 134 euros. This was approved very late (03/14/2023) by Scatterhall. Now it's April 18th, 2023 and I still haven't received any money. On live chat you give me a new excuse every day and now you tell me to email finance. I did that and just got no response to 2 emails.

I don't know what to do anymore and I think I'm entitled to the money despite the low amount!

Ich habe am 07.03.2023 ein Auszahlung über 134 Euro beantragt. Diese wurde sehr verspätet (14.03.2023) von Scatterhall genehmigt. Jetzt haben wir den 18.04.2023 und ich habe immernoch kein Geld erhalten. Im Live-Chat geben Sie mit jeden Tag eine neue Ausrede und mittlerweile sagen Sie ich soll mich per E-Mail an die Finanzabteilung wenden. Das habe ich gemacht und einfach keine Antwort auf 2 E-Mail erhalten.

Ich weiss nicht mehr weiter und finde trotz des tiefen Betrages steht mir das Geld zu!

Dear michaelroeoesli,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Dear michaelroeoesli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.