Scatterhall Casino - 選手の退会が遅れました。

Been waiting since 22nd of march for my first withdrawal and then made another one the 30th of march but still no response on when it’ll be paid out, completed the KYC weeks ago but still nothing has happened… They say that the usual processing time is 1-2 days, but no not in my case.

Dear samander683,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing with your withdrawal and I understand your concern. However, I want to emphasize that we have received many complaints about delayed withdrawals from this particular gambling establishment. Despite our efforts to negotiate and resolve these issues, the casino has chosen to adopt a "No Reaction Policy" towards all complaints.

As a caution to potential players, we have included two warnings in our review for this casino, alerting them to the fact that withdrawals are not being processed promptly:

Players complain about extremely long withdrawal times

We have received or seen numerous complaints from players whose withdrawals have been taking an unreasonable amount of time.

Delayed withdrawals

The casino is facing technical difficulties with its withdrawal process, which has resulted in payment delays since March 2023. Although the issue appears to be related to the payment provider, we advise players to be aware of the situation.

I can understand how frustrating it must be to wait for your money without any feedback on when you will receive it. I genuinely hope that your winnings will be sent to you eventually. Could you please advise if you received any winnings from this gambling establishment in the past?

Thank you for your cooperation and prompt response.

Best regards,

Petronela

Same as their other site "Spinpirate", played there a couple of weeks ago, managed to finish my wager and requested 2 withdrawals with some balance still left on my account, KYC process went smooth, and haven't heard from them since, now their livechat is referring me to their email and "financial department" but 2 weeks ago the livechat would answer and said they had some problem with their payment provider. Probably just referring to their email so they don't get asked about their withdrawal terms all day long...

Thank you very much, samander683, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Scatterhall Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello there,

Thank you samander683 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Scatterhall Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Getting these kind of answers from their live chat, don't know if they're trolling me or what the hell they're doing...

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

Please let me know if you need help with anything regarding the case or if casino will try to contact you (peter.c@casino.guru). I am sorry I could not be of more help.

Best regards,

Peter