Scatterhall Casino - 選手の退会が遅れました。

Good day,

I have a payout of 625 euros in total but 500 per day (i.e. made in 2 payouts). I played with a regular bonus and did not violate any terms and conditions. My account is fully verified and I have already withdrawn 300 euros which was not a problem at the casino.

I now write daily with the live chat and hear all the time we have payout isusse (payment problems) have patience.

after 4 weeks we get a message about payout, we can't say anything in the live chat, you have to contact us somewhere else. I then wrote how is it possible that they tell me they have problems etc. for 4 weeks and then they don't know anything more about the whole topic. He then ended the live chat and you could no longer write to him.

I also took screenshots of the whole chat if they are necessary.

Please help me.

Marius F****

Guten Tag,

ich habe eine Auszahlung von 625 Euro insgesamt aber 500 pro Tag (also in 2 Auszahlungen getätigt). Ich habe mit einem regulären Bonus gespielt und keinerlei Bedingungen missachtet. Mein Account ist komplett verifiziert und Ich habe schon einmal 300 Euro ausgezahlt was kein Problem bei dem Casino war.

ich schreibe nun täglich mit dem Live Chat und höre die ganze Zeit wir haben payout isusse (auszahlungsprobleme) haben sie Geduld.

nach 4 Wochen kommt nun ein über payout können wir im livechat nichts sagen da müssen sie sich wo anders melden. Ich habe dann geschrieben wie kann es sein das sie mir 4 Wochen erzählen sie haben Probleme etc und dann nichts mehr von der ganzen Thematik wissen. Daraufhin hat er den livechat beendet und man konnte ihn nicht mehr schreiben.

habe von dem ganzen Chat auch Screenshots gemacht falls die notwendig sind.

bitte helfen sie mir.

Marius F****

Dear Marius2501,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing with your withdrawal and I understand your concern. However, I want to emphasize that we have received many complaints about delayed withdrawals from this particular gambling establishment. Despite our efforts to negotiate and resolve these issues, the casino has chosen to adopt a "No Reaction Policy" towards all complaints.

As a caution to potential players, we have included two warnings in our review for this casino, alerting them to the fact that withdrawals are not being processed promptly:

Players complain about extremely long withdrawal times

We have received or seen numerous complaints from players whose withdrawals have been taking an unreasonable amount of time

Delayed withdrawals

The casino is facing technical difficulties with its withdrawal process, which has resulted in payment delays since March 2023. Although the issue appears to be related to the payment provider, we advise players to be aware of the situation.

I can understand how frustrating it must be to wait for your money without any feedback on when you will receive it. I genuinely hope that your winnings will be sent to you eventually. Could you please email a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you for your cooperation and prompt response.

Best regards,

Petronela

Good day,

I sent the email

Best regards

Guten Tag,

habe die Mail versendet🙂

Mit freundlichen Grüßen

Thank you very much, Marius2501, for providing all the necessary information. I will now transfer your complaint to my colleague Veronika (veronika.l@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Scatterhall Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Dear Marius2501,

I will be taking care of your complaint from now on. I've just reviewed your case and fully understand your concerns about getting the payout. I'll try my best to help you resolve the issue by contacting the casino.

I would like to ask Scatterhall Casino to join the conversation and aid in the resolution of this complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Scatterhall Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

Please let me know if you need help with filling out the form or how the licensing authority responded if you can do this on your own (veronika.l@casino.guru). I am sorry I could not be of more help on this occasion.

Kind regards,

Veronika