Scatterhall Casino - 選手の退会が遅れました。

Good evening I had made a deposit at Scatterhall casino after I got the first deposit bonus I completed all the turnover conditions and completed the bonus, then I requested a withdrawal of 500 euros all the money I had in my account from 01/04/23 that I made the withdrawal until today 24/ 04/23 I haven't received any response either via email or any notification in the casino website..I would like to ask will we get the money at some point or not..I understand that they may have a problem with payments or whatever at least at some point they will accept our withdrawals or we will lose our money. Thanks

Καλησπέρα είχα κάνει μια κατάθεση στο καζίνο Scatterhall αφού πήρα το μπόνους πρώτης κατάθεσης ολοκλήρωσα όλες τις προϋποθέσεις τζίρου και ολοκλήρωσα το bonus, έπειτα αιτήθηκα ανάληψη 500 ευρώ όσα χρήματα είχα στο λογαριασμό μου από τις 01/04/23 που έκανα την ανάληψη μέχρι σήμερα 24/04/23 δεν έχω λάβει καμία απάντηση ούτε μέσω email ούτε κάποια ειδοποίηση μέσα στην ιστοσελίδα του καζίνο..θα ήθελα να ρωτήσω θα πάρουμε τα χρήματα κάποια στιγμή η όχι.. κατανοώ ότι μπορεί να έχουν πρόβλημα με της πληρωμές η το οτιδήποτε τουλάχιστον κάποια στιγμή θα δεχτούν τις ανάληψης μας η θα χάσουμε τα χρήματα μας. Ευχαριστώ

Dear mixalhsg13, 

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing with your withdrawal, and I understand your concern. However, I want to emphasize that we have received many complaints about delayed withdrawals from this particular gambling establishment. Despite our efforts to negotiate and resolve these issues, the casino has chosen to adopt a "No Reaction Policy" towards all complaints. 

As a caution to potential players, we have included two warnings in our review for this casino, alerting them to the fact that withdrawals are not being processed promptly: 

Players complain about extremely long withdrawal times 

We have received or seen numerous complaints from players whose withdrawals have been taking an unreasonable amount of time 

Delayed withdrawals 

The casino is facing technical difficulties with its withdrawal process, which has resulted in payment delays since March 2023. Although the issue appears to be related to the payment provider, we advise players to be aware of the situation. 

I can understand how frustrating it must be to wait for your money without any feedback on when you will receive it. I genuinely hope that your winnings will be sent to you eventually. Could you please email a screenshot of your withdrawal request to tomas@casino.guru? Alternatively, you can share it in the complaint thread. Looking forward to hearing from you.

Best regards, 

Tomas

I have sent you a screenshot to your email

Σας έχω στείλει screenshot στο email σας

Thank you very much, mixalhsg13, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, mixalhsg13!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Scatterhall Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team