Scatterhall Casino - 選手の退場が遅れています。

Ladies and Gentlemen

I hereby officially complain to the Casino Scatterhall.

I've been waiting for my payout (Noda) for almost 4 months now.

I've written so many emails to Finance@scatterhall.com and never gotten a reply.

The support sends automatically generated emails and says we will forward your case.

You could just send me my money via another payment method.

I also contacted Noda and they said that Scatterhall may not be able to pay out through Noda for a very long time.

I hereby request my payout from Scatterhall.com.

Sehr geehrte Damen und Herren,

hiermit beschwere ich mich offiziell bei dem Casino Scatterhall.

Ich warte nun schon seit fast 4 Monaten auf meine Auszahlung (Noda).

Ich habe schon so viele Email an Finance@scatterhall.com geschrieben und nie eine Antwort bekommen.

Der Support schickt automatisch generierte Emails und sagt wir leiten Ihren Fall weiter.

Man könnte doch einfach über eine andere Auszahlungsmethode mir mein Geld schicken.

Noda habe ich auch kontaktiert und sie meinten, das Scatterhall wohl eine sehr lange Zeit nicht über Noda auszahlen kann.

hiermit fordere ich von Scatterhall.com meine Auszahlung.

Dear mariusbarthel97,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. Please check all our failed attempts to negotiate. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to veronika.l@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Veronika

Dear mariusbarthel97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.