Scatters Casino - プライヤの撤退が遅れています。

Scatters casino has not paid out my 1000 euros. Was promised within 48 hours but they never showed up and now it's 60 hours and they at the support say that they can do nothing more than wait ..

Scatters casino har inte betalat ut mina 1000 euro. Blev lovad inom 48 timmar men dom dök aldrig upp och nu är det 60 timmar och dom på supporten säger att dom inte kan göra något mer än att vänta..

Dear Henrik,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Keep in mind, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your bank account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Was this your first withdrawal request? What is the status of your withdrawal – is it pending or processed?

Thank you very much for your reply.

Best regards,

Kristina

Dear Henrik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.