Sector 777 Casino - プレイヤーによる多額の賞金の出金が遅れています。

I made two withdrawal requests for $2,500 each. I've been waiting for months and the payments department will not respond to any emails. When I go to talk to customer support they always tell me the same thing that they're sorry for the delay and that they will forward my complaint to the payments department. I have made one withdrawal from them before and didn't have a problem but now that I have won a substantial amount they won't respond.

Dear Onthebrink,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When did you make the last successful withdrawal and how many days did it take to be processed? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Onthebrink,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'll have to go back and look when my withdrawal from sector 777 was made but it was only a couple of weeks prior to my latest withdrawals. Surprisingly I believe it only took a week to 10 days to get my last withdrawal from them. I have passed all verifications so I'm sure that's not the problem. I know the winning were from a bonus not sure exactly which one it was but I definitely played by the rules. Just went back and asked them about my withdrawal and they assured me that it would be forwarded to the appropriate people but they haven't even approved either one of my withdrawals so I really think they're not going to

Thank you very much for your reply, Onthebrink. Could you please post a screenshot of your withdrawal history here?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Onthebrink,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.