Seven Casino - ポーカーで大勝した後、プレイヤーのアカウントがロックされます。

I have won a lot of money while playing high stakes online poker and I could barely believe my luck. Now you have closed my account due to suspicious gameplay??? I have been playing normally and you had previously paid me 1,000€ twice without any issue. I just can't make sense of this. I have taken screenshots from the support chat and emails. Where can I send these? Please help!! Can I legally claim such a high dispute value? I can't upload any screenshots here, even though the file isn't really large.

Thank you in advance!

Ich habe durch Online Poker mit hohen Einsätzen viel Geld gewonnen und konnte mein Glück kaum fassen. Nun haben Sie mir das Konto geschlossen aufgrund auffälliger Spielweise??? Ich habe ganz normal gespielt und vorher haben sie mir ganz normal 2 Mal 1.000€ ausbezahlt. Ich verstehe die Welt nicht mehr. Ich habe screenshots vom support chat und von den Mails. Wo kann ich sie schicken? Bitte um Hilfe!! Kann ich so einen hohen Streitwert gerichtlich einklagen? Hier kann ich keine Screenshots hochladen, obwohl die Datei eigentlich nicht groß ist.

vielen Dank im Voraus!

Dear pseidl88,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if your account was closed permanently, or is it only under investigation due to your Poker gameplay?

Could you kindly confirm if you passed the full KYC verification?

Please forward me all the communication between you and the casino along with any other evidence that could be relevant to the investigation of your case. My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

You can see I‘ve made them an offer. I would be happy with 161.000€. I just wanna little piece of my money..

Hello, sorry for the interruption. Do I need to add something or what happens next?

hallo, entschuldigung für die Störung. Muss ich etwas ergänzen, oder wie geht es jetzt weiter?

Thank you very much, pseidl88, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you so much!🥰

Vielen Lieben Dank!🥰

Hello pseidl88,

I am so sorry to hear your winnings were confiscated. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Seven Casino representative to join this conversation and participate in resolving this complaint.

Dear Seven Casino,

Can you clarify the rule that the player broke and the reason for confiscating his winnings?

Thank you in advance for providing the information.