SG Casino - プレイヤーの撤退が遅れています。

Hello,

On December 5, 2024, at 6:49 PM, I requested a withdrawal of €500. This has still not been paid out. The chat always says there is a delay...

The next day, on December 6, 2024, I requested a withdrawal of another €500. So, a total of €1000.

According to the casino, verification is not required.

Hallo,

Ich habe am 05.12.2024 um 18:49 Uhr eine Auszahlung von 500€ beantragt. Diese ist bis heute nicht ausgezahlt. Der Chat sagt immer es verzögert sich...

Am Tag danach 06.12.2024 habe ich auch noch mal 500€ zur Auszahlung beantragt. Also insgesamt 1000€.

Verifizierung wird laut Casino nicht benötigt.

Dear zirco1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SG Casino.

I adjusted your complaint's disputed amount to include the amount for both payouts.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.