Shazam Casino - プレイヤーの撤退が遅れています。

I just want to say Shazam casino do not pay out at the rate on your site, you say: Withdrawal limits per month

A$8,000

 per week

A$2,000

 per day

A$500

In fact, they are only paying A$200 a WEEK!!!

Actually it's even worse, because you request a payment, they wait a week, pay $200, and then you cannot request another payment until later (see screenshot)

My last few payment requests/payments:

Requested $2000 3/1

paid $200 21/1

requested $2000 29/1

paid $200 7/2

They take a week or longer to pay you a tiny amount, how can they be rated so high?

DO NOT PLAY HERE!

Dear jtoowoo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Shazam Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share supporting evidence regarding your payout amounts and frequency?
• Have you confronted the casino regarding the delayed withdrawals? What response have you received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi there I can't work out how to attach something so I will email you the requested proof.

Thank you for your consideration of the matter.

Thanks for the proof provided.

• Have you attempted to withdraw using alternative payment methods?
• Is your account in the casino verified?

Yes I'm verified, I've received payments, just small amounts very slowly. You request a payment, after a week they send you $200 of it , then don't let you request again until ? "You have reached your payout transaction limit of 1 transaction(s) per week" always takes a week, any amount requested they send $200 only. I've deposited thousands. Ridiculous! Imagine if you won $50,000 - it would take 5 years to withdraw!

UPDATE: I lost $3000 of the winnings. I got frustrated with the delays. Which was stupid because I know that's exactly why they are hoping for with the delays. So the new figure owing is $4500.

Thank you very much, jtoowoo, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Just as they wanted, I lost all my winnings in frustration at their slow payout rate.

So although my balance is $0 now, I would like this complaint left open as they are not paying out at anywhere near the rate advertised. This is a deliberate ploy to get people to play back their winnings in frustration or moments of weakness, such as I did.

At the very least the payout rate of the casino should be updated on this site to reflect the actual rate.

Dear jtoowoo,

I am sorry to hear about your unpleasant experience with this casino and your loss, and thank you for the update.

Unfortunately, since you have played your balance down to zero, I am afraid there is nothing more we can do. In this case, we are forced to reject this complaint due to the loss of the disputed funds. However, of course, your complaint will remain public on casino.guru and available to see for all visitors.

As we do not have more details because you managed to lose your disputed funds earlier than the casino was invited to the thread and explained the situation (while now it already makes no sense to proceed further), there is no reason to penalize the casino for your loss or delays without relevant information.

Although I hope you will not come across a problem like this again, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Good luck with your further play, and I wish you enough patience in similar situations, which are not rare.

Best regards,

Branislav, Casino.Guru