Shazam Casino - プレイヤーの撤退は遅れています。

It has been a month since have been verified and requested a withdraw. I submitted my withdraw request weeks ago for $500 of the $1000 that I won. I actually won $16000 but because of the forst deposit bonus rules I could only cash out 20 times my deposit of $50. So after submitting my withdraw request for $500 because their rules are $500 a day they only allowed $300. It's been weeks and my bank has not seen anything from them. It's just $1000. Why must this be so difficult?

Dear theskater16,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have reached out to them on numerous occasions. All I'm told is I will get the money in the time frame but this is not the case. The time frame has come and gone. They get their money asap but take weeks to pay out. I don't see how a casino can stay in business with such negative experiences.

Thank you very much for your reply, theskater16. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Email sent

Could you please clarify if this was your first withdrawal attempt? Also, I only see 1 pending withdrawal of $500 in your screenshots. Do I understand correctly that the rest of your winnings is still in your casino account?

Dear theskater16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.